SHIPPING & RETURNS POLICY
rETURN POLICY
Looking to make a return? No problem! You have a generous 30 calendar days from the date you received your item to send it back to us. To ensure your return is accepted, please make sure your item is unused and in the same pristine condition as when you received it, complete with the original packaging and a copy of your receipt or proof of purchase.
ELIGIBILTY
Once your returned item is received, we'll promptly inspect it and keep you informed about the status of your return. If everything checks out, we'll quickly process your return and issue you a credit note so that you can easily purchase an alternative item that better suits your needs. At Lashxtra, we pride ourselves on making the returns process as seamless and hassle-free as possible.
Visit our contact page for Lash Experts assistance!
Free Shipping on all orders $200+
We are 100% Cruelty free & Vegan Friendly
Lash Now... Pay Later with Afterpay & ZIP
HOW TO MAKE A RETURN
At Lashxtra, we're committed to providing the best customer service possible, and that includes hassle-free returns. If you're eligible to return a product based on the conditions outlined above, simply get in touch with our friendly customer service team via our Contact Us page(https://www.lashxtra.com.au/pages/contact-us) or email us directly at admin@lashxtra.com.au
Make sure to include your Full Name, Order Number, Product Name, Quantity, and Reason for Return in your message. Within 24 hours, our team will reach out to you with easy-to-follow instructions for returning your product.
AFTERPAY & ZIP RETURNS
We've made it easy for AfterPay and ZIP users to return their items with the same hassle-free process we offer for all other returns. Simply follow the steps outlined on our website or reach out to our dedicated customer service team for assistance. We'll guide you through the process and ensure that your return is processed quickly and efficiently. Because at Lashxtra, we're committed to providing the highest level of customer service, every step of the way.
SHIPPING TIME FRAMES
We've got you covered for all your pick up and delivery needs!
Our convenient opening hours for pick up are from 8AM to Late, Mon-Sun, and if you need a different time, just give us a shout and we'll make it work.
Our convenient opening hours for pick up are from 8AM to Late, Mon-Sun, and if you need a different time, just give us a shout and we'll make it work.
For our Australia customers
EXPRESS: 1-3 business days.
STANDARD: 2-5 business days.
Plus, we pride ourselves on our lightning fast fulfilment times! We pack and fulfil orders on the same day when placed before 3pm and if orders are placed after 3PM, they will be packed and fulfilled on the following business day.
Your delivery will begin 24 hours after ordering, so you can enjoy your new products in no time. And the best part? Australia wide shipping is completely free when you spend AUD$200+ for standard shipping or AUD$300+ for express shipping.
For our international customers outside Australia
NZ EXPRESS: 2-3 business days
NZ STANDARD: 4-8 business days
NZ STANDARD: 4-8 business days
UK, US/CAN & EURO STANDARD: 6-10 business days
REFUNDS
At Lashxtra, we are committed to delivering high-quality products that exceed your expectations. However, we regret to inform you that we cannot process refunds for purchases made in error or due to a change of mind. We encourage you to carefully consider your purchase before finalising it to ensure your satisfaction with our products.